Bank the Blue’s efforts are implemented in partnership with certified mental health providers who specialize in trauma therapy, crisis management, and evidence-based therapies that are oriented for the unique needs of first responders.

All clinicians are culturally competent and fully vetted to specialize in treatment strategies for first responders.

Dr. Terry McCormick, Clinical Psychology Fellow

Certifications:  Train the Trainer in Trauma Informed Care, Critical Incident Debriefing,
Managing Officers Involved in a Shooting, Peer Support, Cognitive Behavioral Therapy

Dr. Terry McCormick has worked within the criminal justice system, both in the fields of law enforcement and clinical psychology, for nearly 30 years. A licensed clinical psychologist and certified mediator with a theoretical approach to treatment based in Cognitive Behavioral Therapy, Dr. McCormick is particularly passionate about addressing trauma in police officers and other first responders. Her focus is holistic in nature and promotes generating efficient coping skills to improve mental health and daily functioning in individuals suffering from PTSD, work-related trauma, substance abuse, anxiety, and depression.

Dr. McCormick earned a Bachelor’s Degree in Law Enforcement Administration from Western Illinois University, a Master’s of Science in 2003 from Lewis University and a Doctorate in Clinical Psychology from the Adler School of Professional Psychology in 2011, with concentrations in group psychotherapy and clinical hypnosis.

Dr. McCormick not only brings over a decade of experience in first responder trauma therapy, but also over 15 years of actual experience in law enforcement. She served as a Special Deputy U.S. Marshal for the United States Marshals Service for over two years before serving as a police officer for the Cook County Forest Preserve Police Department for 13 years.

Dr. Carrie Steiner, Psy.D, Owner/Clinical Psychologist, Retired Chicago Police Officer

Certifications: EMDRIA certified, CBT, International Trauma Specialist, New Developments in the Treatment of PTSD,
Complex PTSD and Co-Occurring Disorders: Ways to Bolster Resilience.

Carrie Steiner is a licensed clinical psychologist and is currently in private practice as a police and public service psychologist. As a psychologist, she conducts police, fire, and public safety psychological evaluations and independent medical evaluations for first responders as well as therapy, debriefings, and wellness checks. Dr. Steiner also provides expert testimony and training for first responders. She specializes in trauma therapy utilizing E.M.D.R., exposure, and cognitive behavioral therapy. Dr. Steiner started her doctoral studies at the Adler School of Professional Psychology and received her doctorate from the Illinois School of Professional Psychology. Dr. Steiner is a certified trauma professional and has a certificate for cognitive behavioral therapy. She is also a member of the Illinois Association Chiefs of Police (ILACP), International Chiefs of Police (ICAP), Society for Police and Public Service, American Psychological Association (APA), and APA, Division 18, Psychologists in Police and Public Safety Member, and Illinois Psychological Association. Dr. Steiner is also a clinical partner of the “Headstrong Project; to heal the hidden wounds of war.”

Dr. Steiner is a 13-year veteran Chicago Police Officer, Crisis Intervention Team Leader, Peer Support Member, and Chicago Police Academy Instructor. She worked in several specialized units including public housing, preventive programs, community policing, the police academy, and superintendent’s office. Dr. Steiner also has FBI hostage negotiation training and has worked with numerous government agencies on high-risk cases. While working for the Chicago Police Department, she spearheaded their Veteran CIT training and autism spectrum training for law enforcement. She helped develop three streaming videos on how officers can successfully identify and resolve encounters with people on the autism spectrum and other special needs. In 2006, she was awarded the Crisis Intervention Team Officer of the year, silver ribbon award from the National Alliance of Mentally Ill. In 2007, Dr. Steiner won the CIT officer of the year award from the International Crisis Intervention Team. In 2008, the city of Chicago honored her with the human relations award for her development and training of Chicago Police Officers on autism spectrum disorders. Dr. Steiner is also a presenter for Force Science Institute. She also received the distinguished service award from the Fraternal Order of Police after surviving a critical incident. Dr. Steiner has won several other national and local awards.

Dr. Steiner has worked as a psychologist for Cook County and Kane County Jails conducting forensic testing and therapy to adult and juvenile mentally ill inmates. She continues to provide forensic testing for inmates detained at Kane county and Kendall County jail. Dr. Steiner collaborates with members of the United States Marshals, Federal Bureau of Investigations, and the Federal Protective Services on high-risk cases. She has also provided specialized training to the Chicago Fire Department, OEMC Dispatcher and Call takers, United States Marshals Service, Chicago Public Library, Chicago Organization of Bar Investigators, Kane County Bar Association, and several other government, private and public agencies. She speaks national on mental illness and police response, de-escalation, first responder wellness and resiliency, crisis intervention, identifying mentally ill persons, suicide, Covid-19 and civil unrest resiliency, PTSD, DSM-5 and several other topics.

Dr. Reynolds, Licensed Clinical Psychologist
Certifications: EMDR

Dr. Reynolds has worked in jail and correctional settings. She graduated with a doctorate in Clinical Forensic Psychology with a concentration in Neuropsychology from The Chicago School of Professional Psychology. Dr. Reynolds was recognized for her academic achievements and honored with a Forensic Student Award for Commitment to Diversity. Dr. Reynolds’ clinical background consists of work with the incarcerated population, specifically in correctional facilities, state mental health facilities, and juvenile detainment. She completed her pre-doctoral internship at Minnesota Department of Corrections, conducting psychological assessment and group psychotherapy with incarcerated males serving life imprisonment. She completed her post-doctoral fellowship conducting risk assessments with detained youth and parenting assessments with Child Protective Services.

Dr. Reynolds possesses multiple years of experience collaborating with law enforcement personnel in these settings as means to create a supportive, united front during critical incidents, security risks, and case management. Dr. Reynolds is able to understand the cultural dynamic, occupational stressors, and societal challenges that first responders encounter.

Striving to offer a direct, authentic approach, Dr. Reynolds addresses mental health concerns through identification and education on the complexities of psychological distress, while also alleviating symptoms. Dr. Reynolds specializations include: trauma-informed care, cognitive behavioral therapy, psychological/forensic assessment, crisis intervention, de-escalation skills, group and individual debriefs, and persistent mental illness.

Angela Bonneville, LCSW

Certifications: Cognitive Behavioral Therapy (CBT), Exposure & Response Prevention Therapy (ERP), Prolonged Exposure Therapy and Eye Movement Desensitization & Reprocessing Therapy (EMDR), Complex Trauma Certification Training (CCPT-II), Critical Incident Stress Management, Compassion Fatigue and Certified Mental Health Integrative Medicine Training

Angela Bonneville is a retired police officer who proudly served the community of Palatine, Illinois for 25 years. Angela served as a Patrol Officer, Tactical Unit Officer, Crisis Intervention Officer, School Resource Officer and worked in the Crime Prevention/Public Education Unit. Angela also served on the Palatine Police & Fire Benevolent Association, a charitable organization that supports local first responders & their families. Angela graduated from the University of Illinois at Chicago, Jane Addams College of Social Work in 2001 with a Master’s Degree in Social Work. Angela worked for years at Amita Behavioral Health Hospital in Hoffman Estates with the inpatient and outpatient programs. Angela earned her License in Clinical Social Work (LCSW) in 2007.

Angela has been working as an individual therapist in the Chicagoland area since 2019. Angela currently provides individual therapy and wellness checks for the First Responders Wellness Center in Lombard. Angela also provides professional training and educational seminars to local hospitals, law enforcement communities and other first responder providers. Angela provides critical incident debriefing to Chicago area first responders. Angela currently serves as a police/mental health representative for the McHenry County State’s Attorney’s Office on their Domestic Violence Deferred Prosecution Program.

Angela is the proud spouse of an Investigator Sergeant and has additional law enforcement, military and healthcare professionals in her immediate family. Angela is a strong advocate for First Responder mental health training and education. Angela utilizes her unique combination of clinical and law enforcement experience to assist first responders on their journey to improved mental health & wellness.

Karen Holtzberg, LCSW

Karen Holtzberg has collaborated with Cook County, Chicago Police, and other local police and sheriff’s departments while being employed in community corrections for over 20 years. She appreciates first responder cultures and communities and has gained insight into the mental and physical tolls this line of work takes. Karen is a clinical therapist with the First Responders Wellness Center and is eager to assist in breaking down barriers that prevent first responders from prioritizing their own mental health or wellness.

Karen has received professional training in various fields including counseling psychology, criminal justice, and social work. Her clinical background consists of working with adult court mandates who require interventions that promote change by challenging an individual’s core belief system. Her work with clients utilizes evidenced-based practices that includes risk assessments, motivational interviewing, psycho-education, cognitive behavioral and trauma informed therapies and mindfulness. As a criminal justice social worker, Karen engages with clients to assess barriers that can hinder internal growth and resolve issues through coping and life skills development and case management. She has experience working with mood and personality disorders, partner and family violence, addictions, stress, relationships, conflict resolution, self-esteem, suicide, and grief. Currently, she continues to provide client, staff and student intern supervision while working in tandem with multiple community-based programs that provide services specifically for domestic violence, substance abuse, mental health, anger management and parenting. Karen is resourceful and creative in building rapport, establishing a sense of trust, and fostering a therapeutic relationship that focuses on increasing a client’s intrinsic motivation to make changes that will support a more productive and healthier lifestyle.

Karen graduated from Loyola University Chicago in 1996 with a Master’s in Social Work (MSW). She has been a Licensed Clinical Social Worker (LCSW) in the state of Illinois since 2004. Her enthusiasm to deliver meaningful therapy comes from her own commitment to utilize professional development opportunities that supports her own on-going learning in an ever-changing climate. Karen attends multiple clinical trainings yearly while also serving as a member of the National Association of Social Workers, Illinois Coalition Against Domestic Violence and the Illinois Probation and Court Services Association.

Erik Engel, LCSW

Certifications: CISD (Critical Incident Stress Debriefing) and trained in Prolonged Exposure therapy

Erik Engel, LCSW, has been clinically counseling for over 25 years in a variety of treatment settings with various, traumatized populations. He has worked in therapeutic schools, hospitals, residential settings, aftercare community mental health centers, private practice, and military installations.

He is an Air Force Veteran from a military family with a sister who is a retired Colonel and World War II Army Veteran father. Engel received the Illinois Veteran’s Grant with which he earned two Masters degrees in Social Work and Art Therapy. He now speaks as a Department of Defense Cadre Speaker for the Yellow Ribbon Reintegration Program (YRRP). At YRRP Events he addresses various mental health topics with military service members and their families during Pre- and Post-Deployment. Previously, he was a Military and Family Life Counselor directly counseling veterans and their families. Currently, he is a therapist with the First Responders Wellness Center, counseling first responders and their families.

Engel was recently published as a co-author of “Virtual Termination amid COVID-19: Strategies for School Social Work Interns and Field Instructors,” found in the May, 2021, edition of Children & Schools. He supervises interns in his role as the school social worker of Willowbrook High School. While there he has received awards and recognition: 2015 CHICAGO BEARS & SYMETRA Classroom Hero Award; 2015 Illinois State Board of Education Award of Merit—Those Who Excel; 2015 Illinois Chapter of the National School Public Relations Association Distinguished Service Award; 2015 IL Interagency Committee on Employees with Disabilities Media Award (for Producing Disney’s High School Musical Jr, performed by students with disabilities). To serve the local community he volunteered by coordinating a PADS homeless shelter for 15 years and was named the ItascaCares.org 2018 Volunteer of the Year. He plans to continue to serve his community in the helping professions.

Lourdes Estrada, LMSW

Certifications: Eye Movement Desensitization and Reprocessing (EMDR), Dialectical Behavior Therapy, and Cognitive Behavioral Therapy.

Lourdes (Lou) Estrada, LMSW is bilingual intern working towards her LCSW. Lou will be graduating May 2022. She provides Cognitive Behavioral Therapy, Eye Movement Desensitization and Reprocessing (EMDR), Dialectical Behavior Therapy, and Wellness Checks.

Lou retired from the Carol Stream Police Department in 2021 after a 28-year career. She has served as a CST, Evidence Technician, Translator, Field Training Officer, Cultural Diversity Trainer, and as a member of the Officer Wellness Committee. Lou was honored with the Humanitarian Service Award from the Village of Carol Stream. She has provided Spanish translation and interview and interrogation services to field court, hospitals, and other local and state law enforcement agencies. Lou’s work as an E.T. exposed her to traumatic experiences that have informed and enhanced her ability to assist clients in processing their own traumas. She continues to train in and specialize in trauma treatment.

Lou has immediate family in the fire department and medical fields. She brings expertise and insight into the first responder culture and a passion for supporting this population. Lou’s extensive experiences with first responders helps her connect with her clients in a genuine, committed, and supportive manner.

Amanda Hultgren, LCPC

Certifications: Trauma informed CBT

Amanda Hultgren is a therapist with First Responders Wellness Center and works with first responders daily. She graduated from The Chicago School of Professional Psychology with a master’s degree is Forensic Psychology.

Carie Johnstone, LCSW

Certifications: Critical Incident and Stress Debriefing, CPT, DBT, CBT, Certified First Responder Counselor Certification, Certified Autism Specialist

Carie has been in the field of social work for the past 25 years. She has served in the capacities of crisis intervention, child and family welfare, community mental health, school social work, emergency responders, and special education. Her expertise is in behavioral health, foster and adoptive care, EAP services, family systems, divorce with children, LGBTQ+, academia, policy, PTSD, trauma with a focus on sexual related issues, and offers a faith-based approach. She serves children, adolescents, adults, and couples. Carie has been a university instructor for the past 14 years along with holding administration positions and offering consultative supports and services. She currently serves in a legislative appointment to the Illinois Community and Residential Services Authority (CRSA) which helps strengthen policy and supports for children and adolescents with behavioral health needs in Illinois and serves on the IL Adolescent Suicide Prevention Alliance (ISPA). Carie is also listed with the Illinois Gender Affirmed Clinicians Group and Blue HELP Illinois advocating for suicide prevention and supports for law enforcement and their families. Her mission in life is to support the healing journey of others so they can live a purposeful life.

To join Bank The Blue’s network of highly qualified Clinicians, please fill out our online questionnaire.